Pallet Delivery Information
ACCESS TO PROPERTY
Standard Deliveries are to kerbside only. Delivery onto the property is at the discretion of the driver.
Standard deliveries are done on an 18 tonne vehicle measuring 3m wide x 3.4m high x 14.8m long (including the tail lift) The delivery onto the property will be done on a pallet pump truck if possible and at the discretion of the driver.
Restricted Access vehicles offer kerbside delivery to the property & not onto the property. (Please note that sometimes it will be a 12 tonne vehicle depending on vehicle availability).
Only pallets of 750kg and under will be suitable for the tail lift on these vehicles. Should you require this service you must select 7.5 Tonne & Van Access Delivery on the Shipping Method. This service is Chargeable. The delivery depot reserves the right to assess the road access to the kerbside of the property and supply a vehicle they deem appropriate.
Vehicles have 'curtain sides' which are susceptible to tears from encroaching trees, shrubs & other obstructions.
Please note that overhanging branches need to be taken into account for restricted access.
RESTRICTED ACCESS VEHICLE LOAD
Please note that the maximum delivery on a restricted access vehicle is 750KG . Larger orders will be despatched on an 18 tonne vehicle.
Vehicle size is approximately 3m wide x 3.4m high x 7.5m length (9.3 with tail lift)
All vehicles require a level surface for unloading. All wheels need to be level to operate the tail lift.
The pallet pump truck has very small wheels and cannot move on uneven surfaces as the wheels get trapped. They will also sink into the soft surfaces
The pallet truck cannot be controlled on slopes due to the weight on the pallet. Pushing up to 1 tonne up a slight gradient is not possible for 1 person
REDELIVERY AND CANCELLATIONS
Please ensure that you provide a contactable phone number during deliveries. Drivers must be able to contact you on the day of delivery at all times.
We ask our customer to provide a ///what3words address for all deliveries. This is extremely beneficial as there is a growing number of address not available on online maps & properties with no numbers &/or house names. Creating an address is very easy just follow this link - https://what3words.com/observer.udder.freshest
When customers are not contactable, this may result in pallet being returned to the depot. Please note that there will be a redelivery charge of £20+VAT/pallet for each additional delivery attempt if there is no one able to receive the delivery or the delivery is unable to be left safely. It is the customers responsibility to ensure the delivery point is suitable for delivery as per these instructions.
Should your order need to be returned/cancelled, please be aware that a charge of £40+VAT/pallet may apply.
Bagged product (Wood Pellets & Briquettes) - pallet size: 1m x1.2m & come in 2 heights depending on product size: 1.8m &1.2m tall.
Pallets are supplied with a Pallet Hood which provides extra durability of the product.
Our Crates are 0.850m tall and 1.1m x 1.08m wide. (These cannot be Handballed and must be Forklifted or Tail Lifted off vehicle.
Deliveries should arrive within
5 working days from despatch (next day from order) This may extend to 7 working
days in busy periods (Excluding Islands).
This is a free service where the
depot telephone the customer and arrange a suitable delivery date. If you wish
to use this service please note at this at check out.
Please note: Last order dates
are advertised online during Peak Periods (Pre-Christmas, etc.) We are unable
to refund customers for any late deliveries, if orders are placed after these
Any delivery charges are added at the Checkout. This includes any Post
Code dependent charges.