May 03, 2023

Puffin Pellets Fraud & Scams

By Lesley Royan
Puffin Pellets Fraud & Scams

No doubt taking advantage of the wood products in the UK markets, imposters are creating fake websites selling Puffin Pellets & Puffin Wood Fuels products. We are strongly advising our valued customers not to purchase any Puffin products from any other website other than: & if in any doubt call us on 01464 820011

Over the past year, scams have been increasing sharply, estimates say more than two-thirds of adults have been targeted by a scammer since January. As more pages pretend to be Puffin, we wanted to provide you with key information on how to prevent phishing.

Phishing is a popular form of cybercrime because of how effective it is. Cybercriminals have been successful in using emails, text messages, and direct messages on social media to get people to respond with their personal information. The best defence is awareness and knowing what to look for.

There is a particularly worrying scam currently in operation where European & International retailers think they are dealing with Puffin Energy Ltd t/a Puffin Wood Fuels. This fraud involves the offer of exporting products such a pellets, firewood, briquettes, bedding & pallets. They communicate through whatsapp & phone calls (both using mobile numbers) Customers think they are communicating with our Sales Manager Lesley Royan. They are very convincing having our Logos, Company Numbers, Product Pictures, BSL & Enplus Numbers. Particular points on this specific scam are - We will never communicate using Whatsapp or Mobile numbers, Puffin Wood Fuels Ltd is not a company, we do NOT export any of our product line & they generally refer to themselves as Puffins Wood Fuels (note the extra 'S' on Puffin).

Here are some ways to recognise phishing in emails, social media, & websites:

Urgent call to action or threats – Be suspicious of emails or social media links that claim you must click, call, or open an attachment immediately. Often, they’ll claim you have to act now to claim a reward or avoid a penalty. Creating a false sense of urgency is a common trick of phishing attacks and scams. They do that so that you won’t think about it too much or consult with a trusted advisor who may warn you.

Tip: Whenever you see a message calling for immediate action, pause and look carefully at the message. Are you sure it’s real? Slow down and be safe.

First-time or infrequent senders – While it’s not unusual to receive an email or social media message from someone for the first time, especially if they are outside your organisation, this can be a sign of phishing.

When you get an email or message from somebody you don’t recognise or your platform identifies as a new sender, take a moment to examine it extra carefully before you proceed.

Spelling and bad grammar – Professional companies and organisations usually have an editorial staff to ensure customers get high-quality, professional content. A message with clear spelling or grammatical errors might be a scam. These errors are sometimes the result of awkward translation from a foreign language, and sometimes they’re deliberate in an attempt to evade filters that try to block these attacks.

Generic greetings – An organisation that works with you should know your name and these days it’s easy to personalize an email. If the email starts with a generic “Dear sir or madam” that’s a warning sign that it might not be your bank or shopping site.

Mismatched email domains – If the email claims to be from a reputable company, like Microsoft or your bank, but the email is being sent from another email domain like or it’s possibly a scam. It is advised to be watchful for very subtle misspellings of the legitimate domain name. Like where the second “o” has been replaced by a 0, or, where the “m” has been replaced by an “r” and a “n”. These are common tricks of scammers.

Suspicious links or unexpected attachments – If you suspect that a message is a scam, don’t open any links or attachments that you see. Instead, hover your mouse over, but don’t click the link to see if the address matches the link that was typed in the message. In the following example, resting the mouse over the link reveals the actual web address in the box with the yellow background. Note that the string of numbers looks nothing like the company’s web address.

These are key ways that you can prevent being scammed by an imposter pretending to be Puffin.

Could we please ask, if you come across a website pretending to be Puffin, please report the page and contact us on our social media platforms or emailing

Thank You,

Puffin Pellets Ltd t/a Puffin Wood Fuels